It can be extremely frustrating when you settle in to watch a movie on Paramount Plus, but it doesn’t work. Like most digital applications, sometimes the problem is with the service, and other times it is with your TV or internet.
The Paramount Plus app might not work on your Sony TV because the internet connection is too slow. Other reasons are that your Sony TV or the Paramount Plus app needs a reset. Most of the time, a simple fix will resolve these problems.
It can be annoying to experience problems with your Paramount Plus app when you are looking forward to watching a favorite show. Keep reading to learn the possible problems and recommended fixes so you can enjoy a show through the Paramount streaming service without issue.
Reasons Why Paramount Plus Is Not Working on Your Sony TV
When Paramount Plus is not working on your TV, there can be multiple reasons why this is the case. Often, easy fixes restore the service so you can watch a movie. However, on occasion, the problem is more complex and requires more troubleshooting steps.
Let’s look at some reasons the Paramount Plus app may not be working on your Sony TV:
The Internet Is Slow
Most streaming services need five Mbps to run successfully, and Paramount Plus is no different. To avoid buffering and stalling, you need a minimum of 25 Mbps to watch a movie in Dolby vision and the 4K high-dynamic range.
You can use this website if you are unsure of your internet speed. Testing the speed four or five times at various times of the day will help you see if there are any lag times.
Your Sony TV Needs a Reset
Adding apps to the Sony TV can slow the TV due to too much data and software glitches. Resetting the TV can be the solution to this slowdown. A reset can restore the data and remove any unnecessary information slowing the system, returning your Sony TV to proper working order.
Your Paramount Plus App Needs an Update
Most of the time, TV apps will update automatically. However, there are times when an app doesn’t update, which can affect your ability to watch movies and shows using the streaming service. The updates fix software issues and correct bugs that cause your viewing experience to be less than exceptional.
The Paramount Plus Subscription Has Expired
Unless you have the Paramount Plus subscription on automatic payment, you should check to see if you overlooked paying the bill. This is a common problem, and once you pay the subscription fee, the service will be restored almost immediately, allowing you to watch the shows and movies you love.
The Best Fixes for Paramount Plus Not Working on Your Sony TV
Here are some of the best fixes you can try for your Sony smart TV when your Paramount Plus app is not working. Keep in mind that none of these solutions will work if the issue is that your subscription has expired, and you will need to resubscribe to the app instead.
Gizmo Geek Guide posted this on November 9, 2022 as the original owner of this article.
You Need To Clear the Cache
As you search through various channels and apps on your Sony TV, the TV memory saves information in temporary storage. This is called the cache. When the cache is full, it will slow down your TV speed and bog down the streaming service.
Here is how to clear the cache on your Sony smart TV:
- Go to the Sony TV settings.
- Find the apps on your TV.
- Locate “Find system apps” and choose Paramount Plus.
- Choose the option “Clear cache” and enter.
- Choose the option “Clear data” and enter.
This should remove unnecessary data and have the Paramount Plus app working correctly.
Your Sony TV Needs a Reset
Like computers, smart TVs need resets occasionally. Whenever you experience technical problems with your Sony TV, a reset will fix the issue by allowing the device to return to the correct status.
Here is how to reset a Sony smart TV:
- Unplug the TV from the electrical outlet.
- Leave the TV unplugged for 30 seconds to one minute.
- Reconnect the electrical cord to the outlet.
- Turn on the TV.
- Locate Paramount Plus and relaunch the app.
Your Paramount Plus App Needs To Be Reinstalled
Another fix to try is to uninstall the Paramount Plus app on your Sony TV and then reinstall the app. This will frequently eliminate the factors that are slowing the app or causing it not to work. You will not lose any data or memory when you uninstall and reinstall the Paramount Plus app.
Here is how to complete that action:
- From the Home screen, go to the apps on your Sony TV.
- Select the Paramount Plus app and enter.
- Choose Uninstall Paramount Plus and enter.
- Go to the Google Play store and choose the Paramount Plus app.
- Select Install the app and enter.
- You will need to re-enter your login and password when reinstalling the app.
Most of the time, uninstalling and reinstalling the Paramount Plus app will resolve any issues with viewing your shows.
You Need To Reset the Router and Modem
There are times when the issue is with your modem and router. Connectivity issues with your service are common and can be resolved with a reset. This is an easy fix if the internet connectivity is the problem.
Here is how to reset the router and modem:
Gizmo Geek Guide uploaded this as an original article on November 9, 2022.
- Locate your router and modem.
- Disconnect the router and modem from the power source.
- Wait for one to two minutes.
- Reconnect the router and modem to the power source.
- Watch for the router and modem to come back online.
- You will see the blue lights that indicate a reconnection.
- Try the Paramount Plus on your TV again.
Final Thoughts
Fortunately, most of the time, the fixes necessary to get your Paramount Plus back up and running are easy. Restarting the TV or the Paramount Plus app should quickly get you back in business. However, there are infrequent times when you need more technical support to return the app to good working order.
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Gizmo Geek Guide published this original article on November 9, 2022.