{"id":185,"date":"2022-11-07T21:34:00","date_gmt":"2022-11-08T05:34:00","guid":{"rendered":"https:\/\/gizmogeekguide.com\/?p=185"},"modified":"2023-02-15T00:25:44","modified_gmt":"2023-02-15T08:25:44","slug":"hbo-max-not-working-on-sony-tv-ggg-15","status":"publish","type":"post","link":"https:\/\/gizmogeekguide.com\/hbo-max-not-working-on-sony-tv-ggg-15\/","title":{"rendered":"HBO Max Not Working on Sony TV"},"content":{"rendered":"<style>img#mv-trellis-img-1::before{padding-top:66.71875%; }img#mv-trellis-img-1{display:block;}img#mv-trellis-img-2::before{padding-top:66.71875%; }img#mv-trellis-img-2{display:block;}img#mv-trellis-img-3::before{padding-top:66.71875%; }img#mv-trellis-img-3{display:block;}img#mv-trellis-img-4::before{padding-top:66.71875%; }img#mv-trellis-img-4{display:block;}<\/style>\n<p>HBO Max is a content streaming haven, offering access to a wide range of shows, movies, documentaries, and more. But what happens when HBO Max no longer works on Sony TV, and&ndash;most importantly&ndash;how can you fix it?<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1.jpg\" alt=\"sony tv hbo max app\" class=\"wp-image-1116\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\"><\/noscript><img loading=\"eager\" decoding=\"async\" width=\"640\" height=\"427\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20640%20427'%3E%3Crect%20width='640'%20height='427'%20style='fill:%23e3e3e3'\/%3E%3C\/svg%3E\" alt=\"sony tv hbo max app\" class=\"wp-image-1116 eager-load\" sizes=\"(max-width: 640px) 100vw, 640px\" data-pin-media=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1.jpg\" id=\"mv-trellis-img-1\" data-src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1.jpg\" data-srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-1-300x200.jpg 300w\" data-svg=\"1\" data-trellis-processed=\"1\"><\/figure>\n\n\n\n<p><strong>The common reasons HBO Max may not be working on your Sony TV include compatibility issues, poor or slow internet connection, service failure, firmware issues, etc. Solutions include updating your firmware, troubleshooting your internet connection, clearing your cache, and reinstalling the app.<\/strong><\/p>\n\n\n\n<p>This article will discuss the common reasons why HBO Max might stop working on Sony TV. I will also go over some simple fixes for this often frustrating problem. Read on for more.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why HBO Max Does Not Work on Sony TV<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2.jpg\" alt=\"sony tv hbo max on screen\" class=\"wp-image-1117\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\"><\/noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2.jpg\" alt=\"sony tv hbo max on screen\" class=\"wp-image-1117 lazyload\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-pin-media=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-2.jpg\" id=\"mv-trellis-img-2\" data-trellis-processed=\"1\"><\/figure>\n\n\n\n<p>If you have experienced issues with HBO Max working on your TV, some of the potential causes include the following:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">App Not Compatible With Your TV<\/h3>\n\n\n\n<p>If you have newly installed HBO Max on your Sony TV, but it fails to launch, it is likely that your TV model is not compatible with the streaming app. HBO Max runs on most Android Sony TVs from <a href=\"https:\/\/help.hbomax.com\/US\/Answer\/Detail\/000001243#:~:text=the%20download%20option.-,Sign%20in%20or%20sign%20up%3A%20Open%20HBO%20Max%20and%20choose,in%20or%20Choose%20a%20Plan.&amp;text=This%20includes%20most%20Sony%20Android,and%20the%20TiVo%20Stream%204K.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">2015 and later<\/a>.&nbsp;<\/p>\n\n\n\n<p>Additionally, this service is <a href=\"https:\/\/help.hbomax.com\/us\/Answer\/Detail\/000001252#:~:text=HBO%20Max%20is%20available%20in,%2C%20Europe%2C%20and%20the%20Caribbean.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">only available<\/a> in the United States and select Latin America, Europe, and the Caribbean regions. Before troubleshooting for other errors, it is vital first to confirm your region, TV model, and operating system.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Slow or Poor Internet<\/h3>\n\n\n\n<p>Another common reason why HBO Max stops working on Sony TVs is having poor or slow internet connection. This could be due to numerous reasons, including the following:<\/p>\n\n\n\n<ul>\n<li>You have too many devices connected to the network.<\/li>\n\n\n\n<li>Temporal connection issues.<\/li>\n\n\n\n<li>Poor weather.<\/li>\n\n\n\n<li>Faulty router.<\/li>\n<\/ul>\n\n\n\n<p>Whatever the cause, most applications will not load or will not work properly when the internet strength is low, or in instances where there is no internet.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cache Issues<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4.jpg\" alt=\"watching on sony tv\" class=\"wp-image-1119\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\"><\/noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4.jpg\" alt=\"watching on sony tv\" class=\"wp-image-1119 lazyload\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-pin-media=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-4.jpg\" id=\"mv-trellis-img-3\" data-trellis-processed=\"1\"><\/figure>\n\n\n\n<p>Like most apps, the HBO max saves up small amounts of data with continued use. This cache data is useful in reducing load times and improving application performance. However, this data can become problematic over time if it is left uncleared.&nbsp;<\/p>\n\n\n\n<p>This is because this data can build up over time and take up a significant portion of your device storage. This can slow down the performance of your TV and may result in app malfunctioning. In many cases, the app will freeze or crash.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Service Failure<\/h3>\n\n\n\n<p>The HBO Max application may also stop working on your Sony TV due to service failures. Such failures could be due to scheduled maintenance routines, or the HBO servers could be down. In any case, you will not be able to use the app.&nbsp;<\/p>\n\n\n\n<p>A simple tell-tale sign of service failure is when you cannot access the app from other compatible devices, such as your laptop or smartphone. Some websites, such as <a href=\"https:\/\/downdetector.com\/status\/hbo-max\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">downdetector.com<\/a>, are helpful in determining whether the app is down or running.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Firmware Bugs<\/h3>\n\n\n\n<p>Television sets and applications are notorious for malfunctioning when there are bugs in the firmware. With each software update, developers avail a series of bug fixes that could cause your apps to malfunction if not installed.<\/p>\n\n\n\n<p>This also occurs when you do not update your TV&rsquo;s firmware. Because of being connected to the internet, your TV is vulnerable to a wide variety of malware. Consequently, it is absolutely necessary to ensure that your TV is running on the latest software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Fix the HBO Max Not Working on Sony TV Issue<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3.jpg\" alt=\"sony tv remote pointed on screen\" class=\"wp-image-1118\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\"><\/noscript><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3.jpg\" alt=\"sony tv remote pointed on screen\" class=\"wp-image-1118 lazyload\" srcset=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3.jpg 640w, https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-pin-media=\"https:\/\/gizmogeekguide.com\/wp-content\/uploads\/2022\/11\/HBO-Max-Not-Working-on-Sony-TV-3.jpg\" id=\"mv-trellis-img-4\" data-trellis-processed=\"1\"><\/figure>\n\n\n\n<p>With the aforementioned causes in mind, follow these steps to resolve the problem:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Test Your Internet Connection<\/h3>\n\n\n\n<p>The first step to resolve the HBO not working issue is first to test your internet connection. Several websites, such as <a href=\"https:\/\/fast.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">fast.com<\/a> and <a href=\"https:\/\/www.speedtest.net\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">speedtest.com<\/a>, will provide information about your signal strength. According to <a href=\"https:\/\/help.hbomax.com\/rs-en\/Answer\/Detail\/000001167#:~:text=Make%20sure%20your%20internet%20download,t%20stream%20in%204K%20HDR.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HBO Max<\/a>, you need download speeds of at least 25 Mbps to stream from the platform.<\/p>\n\n\n\n<p>While you&rsquo;re at it, test whether other streaming apps on your TV are also not loading. If these apps are not loading, then the likely culprit is poor or faulty connectivity. To resolve this problem, you will need to restart your router or modem, as shown in the steps below:<\/p>\n\n\n\n<ol>\n<li>Unplug your router from the electrical outlet.&nbsp;<\/li>\n\n\n\n<li>Wait for a minute or two, and then plug the router back into the outlet.<\/li>\n\n\n\n<li>Wait until the router has rebooted and test your internet speed.<\/li>\n<\/ol>\n\n\n\n<p>Alternatively, use an ethernet cable to connect to your home network and assess whether your connection is back.<\/p><p><i>Gizmo Geek Guide posted this on November 7, 2022 as the original owner of this article.<\/i><\/p>\n\n\n\n<p>If other apps on your TV are working, check the status of the HBO Max servers to determine that there is no system failure. Down Detector will serve as a very helpful tool here.<\/p>\n\n\n\n<p>If you still have connectivity issues after rebooting the router, I recommend contacting your internet service provider. If your internet connection is fine, but the app is still not loading, move on to the next step below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Update Firmware<\/h3>\n\n\n\n<p>As previously discussed, firmware bugs can result in TV and app malfunctions. Your next step should therefore be to update your Sony TV software as well as the HBO Max application. These updates may help fix any bugs or firmware issues that may prevent the HBO Max from working.&nbsp;<\/p>\n\n\n\n<p>To update your Sony TV, simply follow these simple steps:&nbsp;<\/p>\n\n\n\n<ol>\n<li>Press <strong>Home<\/strong> from your remote control.<\/li>\n\n\n\n<li>Press <strong>Help<\/strong> under <strong>Apps,<\/strong> and then navigate to <strong>Status and Diagnostics.<\/strong><\/li>\n\n\n\n<li>Select <strong>System Software.<\/strong><\/li>\n\n\n\n<li>Select the Check for a <strong>System Software Update<\/strong> option.<\/li>\n\n\n\n<li>Install the <strong>update.<\/strong><\/li>\n<\/ol>\n\n\n\n<p>To update the HBO Max applications, follow these simple steps:<\/p>\n\n\n\n<ol>\n<li>Press <strong>Home<\/strong> from your remote control.<\/li>\n\n\n\n<li>Go to <strong>Google Play Store.<\/strong><\/li>\n\n\n\n<li>Navigate to the profile icon.<\/li>\n\n\n\n<li>Select <strong>Manage Apps and Devices<\/strong> option.<\/li>\n\n\n\n<li>Go through the list of apps and locate the HBO Max app.<\/li>\n\n\n\n<li>Select <strong>Update.<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Clear the Cache<\/h3>\n\n\n\n<p>The next step after updating the firmware is to clear the cache. This can go a long way in freeing up storage space and improving app performance. To clear the cache for the HBO Max app, follow these steps:&nbsp;<\/p>\n\n\n\n<ol>\n<li>Press the <strong>Home<\/strong> button on your remote.<\/li>\n\n\n\n<li>Navigate to the <strong>Settings<\/strong> icon.<\/li>\n\n\n\n<li>Select <strong>Apps.<\/strong><\/li>\n\n\n\n<li>Select the HBO Max app from the list of apps installed.<\/li>\n\n\n\n<li>Select <strong>Clear Cache.<\/strong><\/li>\n\n\n\n<li>Press <strong>OK\/Enter.<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Uninstall and Reinstall the HBO Max App<\/h3>\n\n\n\n<p>If clearing the app cache does not get the job done, try uninstalling the HBO Max app and then reinstalling it. Follow these simple guidelines:<\/p>\n\n\n\n<ol>\n<li>From the <strong>Home<\/strong> button and under Apps (as shown in the steps above), select the HBO Max app and select <strong>uninstall.<\/strong><\/li>\n\n\n\n<li>Restart your TV.<\/li>\n\n\n\n<li>Go back to <strong>Google Play Store.<\/strong><\/li>\n\n\n\n<li>Search for the HBO Max app and press install.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Reset Your TV<\/h3>\n\n\n\n<p>If none of the above solutions work, you may need to reset your TV. I recommend performing a soft reset, and only performing a factory reset if the soft reset does not resolve your issue. Both approaches are summarized below:&nbsp;<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Soft Reset<\/h5>\n\n\n\n<ol>\n<li>Unplug your TV from the wall outlet.<\/li>\n\n\n\n<li>Ensure all connected devices have been disconnected.<\/li>\n\n\n\n<li>Hold the power button for approximately 30 seconds.<\/li>\n\n\n\n<li>Wait for about 10 minutes for the TV to be fully discharged.<\/li>\n\n\n\n<li>Plug your TV back into the outlet and restart it.<\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\">Factory Reset<\/h5>\n\n\n\n<ol>\n<li>Press the <strong>Home<\/strong> button from your remote control.<\/li>\n\n\n\n<li>Navigate to the <strong>Settings<\/strong> icon.<\/li>\n\n\n\n<li>Select <strong>System&gt;About&gt;Reset.<\/strong><\/li>\n\n\n\n<li>Select <strong>Factory Data Reset.<\/strong><\/li>\n\n\n\n<li>Select <strong>Erase everything.<\/strong><\/li>\n\n\n\n<li>Select <strong>Yes.<\/strong><\/li>\n<\/ol>\n\n\n\n<p>However, it is important to note that while a hard reset may correct errors, it will also erase all your data, restoring the TV to its original settings when you bought it. A hard reset should also be your last resort.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final Thoughts<\/h2>\n\n\n\n<p>In closing, it is essential to note that when troubleshooting application errors, you will have to try out different solutions. Contrary to popular belief, there is no blanket solution to resolve all application errors. The guidelines provided in this article should prove helpful if you encounter such an issue with your Sony TV.<\/p><p><i>Gizmo Geek Guide uploaded this as an original article on November 7, 2022.<\/i><\/p>\n\n\n\n<p>If none of these steps resolve the issue, I recommend contacting a professional for further assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<p><a href=\"https:\/\/gizmogeekguide.com\/espn-not-working-on-sony-tv-ggg-15\/\">ESPN Not Working on Sony TV<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/gizmogeekguide.com\/netflix-not-working-on-sony-tv-6-easy-fixes-ggg-15\/\">Netflix Not Working on Sony TV: 6 Easy Fixes<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/gizmogeekguide.com\/youtube-not-working-on-sony-tv-ggg-15\/\">YouTube Not Working on Sony TV<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/gizmogeekguide.com\/paramount-plus-not-working-on-sony-tv-ggg-15\/\">Paramount Plus Not Working on Sony TV<\/a><\/p><p><i>Gizmo Geek Guide published this original article on November 7, 2022.<\/i><\/p>\n\n\n\n<p><a href=\"https:\/\/gizmogeekguide.com\/hulu-not-working-on-sony-tv-ggg-15\/\">Hulu Not Working on Sony TV<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>HBO Max is a content streaming haven, offering access to a wide range of shows, movies, documentaries, and more. But what happens when HBO Max &hellip;<\/p>\n","protected":false},"author":1,"featured_media":1116,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable-in-feed":false,"article-schema-type":"","disable-critical-css":false,"footnotes":""},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HBO Max Not Working on Sony TV - Gizmo Geek Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gizmogeekguide.com\/hbo-max-not-working-on-sony-tv-ggg-15\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HBO Max Not Working on Sony TV - Gizmo Geek Guide\" \/>\n<meta property=\"og:description\" content=\"HBO Max is a content streaming haven, offering access to a wide range of shows, movies, documentaries, and more. 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