Skip to Content

What To Do When Airplay Is Not Working On Samsung TV?

It can be incredibly aggravating when you want to stream a video from your phone to your Samsung TV, but the airplay is not working. Not only is it challenging to find the problem behind the non-functioning Airplay, but it is also time-consuming to fix. Given how this problem ruins the viewer’s experience, it is important to understand the causes and solutions to this issue.

Installed apps on TV

Airplay may malfunction on your Samsung TV if you have an old TV model, have enabled firewall, have poor internet speed, or have the Auto Protection feature active. However, you can fix the issue by re-enabling the Airplay, updating the firmware, factory resetting your TV, and enabling an IP TV remote.

You can always contact Samsung’s customer service if you are having trouble with your TV. However, since they can take time to respond, we’ve listed everything you need to know to fix Airplay on your Samsung TV without any external assistance.

Samsung TVs Compatible With Airplay

Row of TV streaming apps on home screen

Apple recently launched Airplay 2, which allows you to connect your different devices. However, the app does not work on all Samsung TVs. Hence, the first thing you need to do is check whether your Samsung device is compatible with the latest Airplay version.

Below is a table of Samsung TV models that are compatible with Airplay:

TV Model

Release Year

Samsung FHD/HD 4, 5 Series


Samsung QLED 4K Q6, Q7, Q8, Q9 Series

2018, 2019, and 2020

Samsung QLED 8K Q9 Series


2019 and 2020

Samsung The Frame Series

2018, 2019, and 2020

Samsung Serif Series

2019 and 2020

Samsung UHD 6, 7, 8 Series

2018, 2019, and 2020

4 Main Causes Of A Non-Functioning Airplay On Samsung TV

Row of TV streaming apps on home screen

After investigating whether your TV model is compatible with Airplay, you need to identify the root cause of the non-functioning Airplay on your TV. Here are four leading reasons why your Samsung TV’s Airplay isn’t working:

Cause 1: Firewall

We are all aware that a firewall is a great network connection security solution. However, there can be times when it refuses to enable a specific program or service to work properly. The same can be the case with Airplay as the firewall might not allow it to function.

Go to settings and check whether your firewall is on. If it is, then you have the culprit behind your malfunctioning Airplay.

Cause 2: Poor Internet Speed

If you’re having problems using Airplay, it might be due to a poor internet connection. A weak internet connection will cause the processing of the streaming video to lag, resulting in your Airplay malfunctioning.

If you have a slow internet connection, you should think about boosting it. First, you need to test your internet speed, then contact your internet service provider. If the speed is less than 15 Mbps, it is most likely the cause of a faulty Airplay.

You can also purchase a Wi-Fi extender to increase your speed’s internet without having to go through the trouble of calling your internet provider.

Cause 3: Auto Protection Feature

Samsung TVs provide an Auto protection time function that turns off the screen when no one is using the TV. If you enable this function, your Airplay connectivity might be disabled.

To determine if the feature is active, use the following method:

Step 1: Navigate to Settings and choose System.

Step 2: Go to Power Saving.

Step 3: Select Set Up Auto Protection Timeout. If the status is ‘On,’ you need to turn it off to resolve the issue.

Cause 4: Different Network Bandwidths

Almost all routers allow you to connect items in your house to two separate networks (either the 2.4 GHz or 5.0 GHz network). With that said, Airplay only works when all the devices are connected to the same network.

If your Samsung TV is linked to the 2.4 GHz network while your Apple device is connected to the 5.0 GHz band, this will cause the Airplay on your TV to malfunction.

It takes a few seconds to check the bandwidths of your devices. You just need to do the following:

Step 1: On your remote, choose Source → Settings.

Step 2: Next, click on General → Network.

Step 3: Select Network Status and examine the bandwidths of your devices.

5 Solutions To A Malfunctioning Airplay On Samsung TV

Row of TV streaming apps on home screen

Now that you have thoroughly examined the main reasons for Airplay not working on Samsung TV, you need to follow the correct method to resolve this issue. Here is a list of five solutions that will assist you in fixing your TV by yourself without technical experience!

Solution 1: Re-enable Airplay

The Airplay problem might have been caused by a momentary glitch in the Samsung TV. Therefore, disabling and re-enabling Airplay in the Samsung TV’s Settings will resolve the issue as it will reset and reboot the app to its default state.

You can carry out the procedure in the following ways:

Step 1: Go to Settings and then General in the upper left corner.

Step 2: Navigate to Airplay Settings.

Step 3: Select Airplay and turn it off.

Step 4: Wait a few minutes before enabling it to see if Airplay is now working.

Solution 2: Update Your TV’s Firmware

Firmware is like an operating system but for appliances like TVs or other gadgets. That is why you must always ensure that your gadgets are up to date as it will solve most of your TV’s problems and faults.

So, if you ever experience Airplay incompatibility concerns, upgrade the firmware as it can fix the Airplay issue you are having. Here is how you can do it:

Step 1: Navigate to the Samsung TV’s settings.

Step 2: Choose the Support option and then ‘Software Update’

Step 3: If you see ‘Update Now’ or ‘Check’, click on it to upgrade your TV’s firmware.

If you are at it, do not forget to check your phone for updates as it can also be the cause of the issue. You can upgrade your phone by the method stated below:

Step 1: Go to your phone’s home screen.

Step 2: Click on settings and then general.

Step 3: Press on ‘Software Update’ and upgrade your phone.

Solution 3: Factory Reset Your TV

The Samsung Smart Hub features an App Store where you can install streaming apps. However, the Airplay app on your TV will not function if your Smart Hub becomes corrupt. In these situations, you should reset the Samsung Smart Hub to its factory settings to fix the Airplay problem.

Gizmo Geek Guide posted this on April 29, 2023 as the original owner of this article.

You can easily factory reset your Samsung TV by employing the method stated below:

Step 1: Select Support from the Settings menu on your TV.

Step 2: Go to Device Care, then choose Self Diagnostics.

Step 3: Click on the Reset Smart Hub option and insert your TV’s PIN (0000 if you have never set any pins on your TV).

Always remember to create a backup of all your crucial data, as it will be lost after the reset.

Gizmo Geek Guide uploaded this as an original article on April 29, 2023.

Solution 4: Enable IP Remote

The IP Remote must be activated in the TV’s settings in order for Airplay to function on specific Samsung TV models. Therefore, the issue of malfunctioning Airplay could be resolved in this case by activating the IP Remote in the TV Settings.

Enabling IP remote does sound terrifying, however, it is incredibly easy. You just need to carry out the following process:

Step 1: Open the Samsung TV Settings app and choose General.

Step 2: Click on Network and choose Expert Settings.

Step 3: Press on ‘Enable’ and then click on Airplay to check whether it is working or not.

Solution 5: Reconnect Your Network

When your network has many devices, occasionally, one of them will cause problems. This can cause your Airplay to get disconnected, causing it not to work.

You can restore your network connection by employing the following instructions:

Step 1: Access your menu.

Step 2: Choose the General tab at the left corner.

Step 3: Select Network from the Apple TV app.

Step 4: Click ‘Network status.’

Step 5: Retry your connection and wait for a different network, then connect your devices again.

Related Articles

Paramount Plus Not Working On Samsung TV

Prime Video Not Working On Samsung TV

YouTube Not Working On Samsung TV

Gizmo Geek Guide published this original article on April 29, 2023.

Disney Plus Not Working On Samsung TV