While Samsung has made quite the name for itself, you can still encounter some very irritating bugs/glitches. One bug that tops the list has to be the TV volume either getting stuck on the display, or the sound being too high or too low to be heard. Don’t fret if your Samsung TV is acting funny like that; I’ve got just the solutions for you.
If your Samsung TV’s volume is stuck or not working correctly, you could try resetting the TV or freeing up space by deleting unused apps. Updating its software might also help you eliminate the trouble at hand. If not, there’s a chance your HDMI has a faulty connection that is interfering with your TV’s volume.
So without further adieu, let’s dive into the article and explore the solutions that might resolve the sound issues of your recently purchased Samsung TV.
What Causes Samsung Audio Issues?
Before talking about the solutions, let’s have a brief look at the reasons which may cause Audio issues on your Samsung TV:
Cause 1: Physical Connection
The HDMI cable connected to your TV is responsible for transmitting sound as well as video signals that allow your TV to put up a display on its screen. If you’ve got a faulty HDMI cable or the connection is loosened, you’ll be hurdled with plenty of sound issues your way. That is why getting an HDMI that will last with you for a while is essential.
There’s also a chance that your connected devices to your TV, such as DVD players, soundbars, or even gaming consoles, might be instigating the volume issue. This only happens if they’re not plugged in correctly, so check their connection before you move forward.
Cause 2: Outdated Firmware
An outdated version of your Samsung TV’s software may also introduce audio issues. As more people use a product, they can get familiar glitches and bugs, and to fix those bugs, Samsung keeps rolling out regular updates. So I recommend developing a habit of frequently checking for updates or enabling the auto-updating option on your TV to keep it bug-free automatically.
Cause 3: Too Many Apps
A common cause for initiating audio issues on your Samsung TV is when too many apps start taking a chunk of your TV’s limited memory. This not only causes sound troubles on your TV but may also give birth to a plethora of other problems. So I recommend deleting apps that you don’t use to ensure that your TV works at the pace it was designed to.
Solutions To Fix Audio Issues On My Samsung TV
Coming across audio issues like your TV volume getting stuck is quite frequent, so there’s no need to freak out if that’s happening. The good news is that they’re pretty easy to fix, and you won’t need any sort of technical knowledge as well, so contacting Samsung support should be your last resort.
I recommend you go through these simple fixes yourself, and hopefully, you will have solved the matter. Here are the most straightforward solutions to overcome the sound problems on your Samsung TV:
Solution 1: Check Fault In The HDMI Connection
Since HDMI controls the sound input to your TV, there’s a chance it might be or the port it is plugged in is broken. Here’s how you can check where the problem lies:
Doing an HDMI Test
The latest models of Samsung TVs come equipped with an HDMI test that lets you diagnose the HDMI cable and see if there are any issues with it. If your TV has that feature, here’s how you could utilize it:
Step 1: Make sure your HDMI cable is connected to your TV.
Step 2: Go to Settings → Support → Self Diagnosis
Step 3: Next, head over to Signal Information → HDMI Cable Test → Start Test.
You’ll be notified at the end of the test if the cable isn’t functioning correctly.
Manually Checking Your HDMI Cable
If your TV doesn’t have the option for an HDMI test, you could connect your current cable to another TV. If the other TV also starts showing audio issues upon connection, you’ll have to spend some dollars on buying a new HDMI for yourself.
Solution 2: Update Your TV’s Software
If the first method didn’t sort out your TV’s audio issues, worry not! Try updating its firmware. You might be surprised how many problems a software update can resolve. A software update can help rid you of the bugs and glitches that might be conflicting with your TV’s audio settings.
How To Update Firmware
If you don’t know how to update your TV’s software, follow this step-by-step guide:
Step 1: On your TV remote, click on Settings. If your remote doesn’t have the Settings button, try searching for the Menu button and click it.
Step 2: Select Support → Software Update → Update Now
Your update will then start. Keep in mind not to turn off your TV while it’s updating since that’ll just disrupt the process. After the update has finished, your TV will restart automatically.
You can also enable an option that will automatically keep your TV updated, so you don’t have to get into the hassle of manually updating its firmware each and every time. Here’s how you could do that:
Step 1: Go to Settings and then Support
Step 2: Click on Software Update next and enable the Auto Update option.
Solution 3: Clear Up Your TVs Memory
People have a habit of downloading apps that they later never use, whether it’s on their phone or a Samsung smart TV. While it doesn’t do much harm to your phone, it can be the initiator for causing troubles relating to sound due to your TV’s low limited storage.
Gizmo Geek Guide posted this on April 11, 2023 as the original owner of this article.
How To Delete Apps
Here’s how you can delete unnecessary apps to get rid of your Samsung TV’s sound issues:
Step 1: Click on the Home button on your remote to open up the Home screen menu
Step 2: Go to Apps, and then click the Settings option on the top right corner
Step 3: Then select the application you want to remove by clicking Delete and click on Delete again to confirm.
Solution 4: Resetting your TV
If the first three methods leave you with no luck, then you might need to perform a factory reset on your Samsung TV. A factory reset will basically remove everything on your TV and restore it to its default state. This will hopefully remove any conflicting software that might’ve been tinkering with your TV’s audio settings.
Gizmo Geek Guide uploaded this as an original article on April 11, 2023.
How To Factory Reset Your TV
Here’s what you need to do to perform a factory reset:
Step 1: Open Settings → General → Reset
Step 2: You’ll be asked to enter a pin. The default pin is 0000. Enter it and select Reset
Step 3: Click Ok on the prompt that follows up. Your TV will automatically restart after the reset is completed.
Solution 5: Contact Samsung Support
If all else fails, then there’s a chance that the problem lies within the hardware of your Samsung TV. If your TV is still under warranty, now’s the best time to claim it. Although the problem might not be that technical, and you could probably fix it on your own, I recommend not taking that risk since opening the back panel of your TV voids the warranty.
Whether your TV is under warranty or not, it would be optimal to contact Samsung support since a certified Samsung technician will be assigned to assist you and can identify where the problem lies accurately. The repair cost will also vary depending on how severe the issue is, and maybe if you’re lucky, it might just cost you nothing at all.
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Gizmo Geek Guide published this original article on April 11, 2023.