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Samsung TV Not Connecting To WiFi

While smart TVs from Samsung are no doubt a significant upgrade from the normal “dumb” TVs we were acquainted with in our childhood, the smart functionality is reduced to none if you can’t connect your TV to the WiFi. With plenty of theories circulating around on why your WiFi may not be connecting to your smart TV, let’s debunk them and find out viable solutions on the way!

TV in apartment living room

Samsung TV may not connect to the internet due to a DNS number issue, the TV’s software, changes in IP address settings, or even an ISP outage. To tackle these issues, you can try resetting the modem or network settings, changing the DNS number, and changing the IP address settings.

Although most of these fixes may seem simple enough, they can become a lot more confusing if the proper steps are not followed. Keep reading for a detailed description of how you can get your Samsung TV to connect to the WiFi in no time!

4 Reasons Why Your Samsung TV Is Not Connecting To The WiFi

TV home screen with all installed apps

There can be a multitude of reasons behind your smart TV failing to connect with your home’s WiFi. So, let’s break them down one by one and find out how to fix them:

Reason 1: Samsung TV Software

A loss of connection to the internet can be due to your Samsung TV having outdated software still running on it. The first thing you need to do is ensure that your TV’s software is up to date.

How To Update Your Samsung TV’s Software?

Here’s a step-by-step guide to updating your Samsung TV’s software without taking it to a professional:

Step 1: To update your Samsung TV, navigate to Settings → Support.

Step 2: Here, an “Update Now” option will be visible if you have older software running on your TV. Click on it to download and install the new software on your TV.

Wait a few minutes and do not turn off the TV during the update; otherwise, the update will not be complete. Once the update has been completed, your TV will restart automatically.

Step 3: Repeat Step 1 and Step 2 to see if any more software updates are still available by following the same steps. If so, keep updating your TV’s software until you have the latest version.

Reason 2: DNS Server Issue

DNS servers help you convert your website name into computer language and find whatever link you’re looking for on the web. However, if your DNS server is not in the correct setting, your TV will not be able to connect to the internet.

Here’s a quick way to reset your DNS settings without ruining your TV’s software:

Step 1: On your Samsung TV, tap on Menu → Network → Network Status. Your TV will begin to check your wireless network connection.

Step 2: If your TV is not connected to the internet, this will fail, and you will be greeted with a pop-up. From there, go into IP Settings at the bottom of the pop-up.

Step 3: Go into DNS Server to see what it has been set to. If your DNS server has been set to anything other than 8.8.8.8 or 8.8.4.4, change it to either one, and you should be good to go.

Reason 3: Obtain IP Address Setting

Another reason for your Samsung TV not being able to connect to the internet might be due to its settings for obtaining an IP address. While you can always manually enter your IP address, it is much more efficient and hassle-free to set it to Obtain Automatically.

How To Change IP Address Setting To Obtain Automatically?

Here’s how to tweak your Samsung TV’s settings so that it can access the IP address automatically:

Step 1: Press the Menu button and go into Network

Step 2: Navigate to Network Status → IP Settings.

Step 3: Here, check to see what the IP setting has been set to. If it has been set to “Obtain Manually”, set it to “Obtain Automatically” so that your TV can get your IP address by itself and you don’t have to enter it every time.

Reason 4: ISP outage

If you do not have an internet connection on any of your devices, it is much more likely that your ISP provider’s servers are not working at the time. You can call your ISP provider to check whether the problem is from their side.

If so, there is not much you can do other than wait or change your Internet Provider if your need to get a connection is critical.

Common Fixes

TV repair man examining TV

If you cannot diagnose the problem so far, here are a few other fixes you can try to restore your internet connection.

Soft Reset

This includes shutting down your TV and then restarting it to get it to fix the problem on its own.

Step 1: Unplug your TV from the wall and wait for about one minute.

Step 2: Hold the power button on your TV for 30 seconds to drain any residual power. This will allow it to power on by entirely restarting every app.

Step 3: Wait for about five minutes before plugging the TV back in.

Reset Network

Sometimes, your device might have a connection problem with your WiFI if you have changed the password for your internet. However, as the connection is not deleted from the TV’s memory, it still tries to reconnect using the older WiFi password.

How To Reset Network?

So, how can you delete your old WiFi settings and reset your network? Follow the steps:

Step 1: Navigate to Source → Settings.

Step 2: From there, you have to go into General → Network → Reset Network.

Once you reset the network, this will delete your saved password for the network, and you can go back and re-enter it to get access to the network.

Gizmo Geek Guide posted this on April 17, 2023 as the original owner of this article.

Reset Modem/Router

Internet router

Often, your modem might not be working correctly. Giving your router a chance to reset the connection can often solve the issue.

If nothing else is working and this is your last option, you can also hard reset your modem. To do so, you will have to look for a small button on the router that you can press with a ballpoint or paper clip.

However, be careful when you do this as you will have to set up your internet connection once again. You will have to enter your internet name and password into all your devices as they all will be disconnected.

Reset Your TV

When everything else has not worked, and you have become desperate, you can go for a factory reset of your TV. This will reset your TV settings to the one it had when you bought it. Be careful to save any critical files on your TV before doing so.

Step 1: Tap the Home button on your TV remote and go into Settings and General.

Gizmo Geek Guide uploaded this as an original article on April 17, 2023.

Step 2: Select the Rest option, and the TV will ask you for a PIN. If you do not remember setting a PIN, it will be 0.0.0.0 by default.

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Gizmo Geek Guide published this original article on April 17, 2023.

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