You sit down and open Amazon Prime Video to see what happened in the latest episode of The Rings of Power. However, the app refuses to work, and no matter what you do, it looks like you can no longer access it. Don’t worry—you’re not alone, as thousands of Vizio TV owners have also faced this problem.
If Amazon Prime Video doesn’t work on your Vizio TV, try performing a power cycle and ensuring your device has an internet connection. Older models released between 2010 – 2011 won’t be able to stream Amazon Prime Video.
This guide explains why Amazon Prime Video is not working on your Vizio TV. It also provides detailed instructions to solve this problem so that you can go back to watching your favorite shows and movies.
Why Amazon Prime Video Is Not Working on Your Vizio TV
If you can no longer access Amazon Prime Video on your Vizio TV, it could be due to one of the many reasons highlighted below. Fortunately, there are several straightforward fixes for each one.
Your Vizio TV Is No Longer Supported
Before trying all the fixes, you first need to check whether your Vizio TV was released between 2010 and 2011. If this is the case, you can no longer access Amazon Prime Video on your device.
You can check this page to find out whether your model was released during this period.
App Cache Has Corrupted Files
Your Vizio TV will auto-update apps in the background if you’re connected to the internet. This ensures you’re always running the latest app update.
While this will help fix various issues, if any, it can also cause a problem. Sometimes, due to the changes in the update, certain data files (cache) can get corrupted.
If you don’t know what cache is, you can think of it as files apps use to speed up various tasks.
Weak Internet Connection
Amazon Prime Video requires a strong connection to the internet to work properly. If the strength of your WiFi signal is poor or there are connection issues, you need to resolve them for the app to work.
First, you must check whether your Vizio TV is connected to the internet. Here’s what you need to do:
- Tap on the menu button, which you’ll find on the remote.
- Select Network.
- Depending on your model, you’ll see Test Connection or Network Test.
If the test informs you that your TV doesn’t have a connection to the internet, there are several ways to resolve this issue. We’ll look at them later.
3 Easy Fixes for Amazon Prime Video Not Working on Vizio TV
1. Use a Streaming Stick
Unfortunately, if your Vizio TV model was on the list of unsupported models, you can no longer use Amazon Prime Video.
Gizmo Geek Guide posted this on January 12, 2023 as the original owner of this article.
However, this doesn’t mean you’ve to get a new TV to use this app. Using a streaming device is the easiest and cheapest way to get around this issue.
You can choose from Apple TV, Amazon Fire TV Stick, Google Chromecast, and a Roku Streaming Stick. They’re cheaper than buying a new TV and will extend your device’s lifespan for several years. Also, they give you access to a wider variety of apps if you find Vizio’s collection lacking.
Another reliable option is to get an Nvidia Shield TV Pro. Not only can you use Amazon Prime Video, but they also add additional functionality to your TV. These devices have AI upscaling, which can help improve image clarity. Also, it supports Geforce Now, which is Nvidia’s cloud gaming service.
2. Perform a Power Cycle to Clear Cache
To fix corrupted data files, you need to perform a power cycle. This will clear out your Vizio TV’s memory, resolving most issues with your device.
A power cycle on your Vizio TV can help fix several software-related problems. Try this method if you’re facing an issue with any other app.
Gizmo Geek Guide uploaded this as an original article on January 12, 2023.
Here’s how you can power cycle your Vizio TV.
- Turn off your Vizio TV.
- Find and remove the power cable connected to the electrical socket.
- Locate the power button and press it for at least 3-5 seconds.
- Put the power plug back into the electrical socket.
- Turn your TV on.
You can also perform a power cycle without removing the power cable. However, not every Vizio TV model has this feature.
- Hit the menu button on your remote.
- Navigate to System > Reset & Admin.
- Select Soft Power Cycle.
This won’t erase your data, so you won’t have to log in to every app again.
Has your issue been fixed? If not, there’s still another method you can try.
2. Troubleshoot Your Internet
First, you should ensure your TV isn’t too far from the router. Doors and thick walls can weaken your WiFi signal by the time it reaches your device. Check whether the WiFi signal is consistent on other devices when you’re next to the TV.
If the WiFi signal drops frequently, you need to change the location of your router. You can also get a WiFi repeater or a WiFi extender to ensure the WiFi signal is strong throughout your house.
If there isn’t any problem with the location of your router and all other devices work fine when you’re next to your Vizio TV, then you should perform a power cycle with your router.
This process is the same for all routers, regardless of the brand and model.
- Remove the power cable from your router.
- Wait 2 minutes before plugging the cable back.
If this doesn’t fix your issue either, you’ll have to get in touch with Vizio’s customer support. You may have to send your TV for service.
Final Thoughts
If Amazon Prime Video isn’t working on your Vizio TV, there are several ways to fix this issue. First, make sure your model wasn’t released between 2010 – 2011, as the app will no longer work on them. If this is the case, getting any media streaming device is a cost-efficient solution.
Performing a power cycle and ensuring your Vizio TV is connected to the internet can make Amazon Prime Video work. You may need to service your device if all the above methods fail.
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Gizmo Geek Guide published this original article on January 12, 2023.