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Prime Video Not Working on Sony TV

Amazon’s Prime Video brings us some of the best titles in the industry, such as The Lord of the Rings: The Rings of Power. With a Prime Video membership, you can enjoy all these shows and films on your phone, PC, or Smart TV. Unfortunately, glitches sometimes prevent you from settling into an entertaining watch session.

sony tv prime video application

Prime Video may fail to work on a Sony TV if you’ve got internet issues or your TV doesn’t support the Prime Video app. The app may also need an update, or the whole service could momentarily be down. Once you’ve identified the cause, you’ll be on your way to enjoying Amazon’s numerous offerings. 

In this article, I’ll highlight seven reasons that could be behind why you’re experiencing this problem on your Sony TV. And right after, we’ll explore fixes that will help you get Prime Video back on track.

Getting to the Bottom of Prime Video’s Ineffectiveness

sony tv home apps

Many Sony TV users have been able to revive their Prime Video apps simply by restarting the app. The service might need to shake off its grogginess and reconnect to Amazon’s servers to get back on track. 

To restart the app, turn the Sony TV off, disconnect it from the power source for at least 60 seconds, reconnect it, and turn it back on. If this doesn’t get Prime Video back on its feet, I’ve got some more fixes for you.

Below, we’ll learn about the most common causes of Prime Video not working on a Sony TV. These reasons span from the app not opening at all to not responding as expected.

The Prime Video Service Is Down

Can you access content from other streaming services, but Prime Video seems to be the only one acting up? 

Before swatting a fly with a sledgehammer, you’ll want to confirm that Amazon’s streaming service is up and running. The service may crash during the premieres of highly-anticipated shows and movies, or maybe it’s undergoing scheduled maintenance. 

Visit Services Down, Is the service down, or Downdetector for an updated report on any universal glitches with Prime Video. These sites also feature the most recent reports lodged by Prime Video users in different parts of the world, which would offer helpful insight into any area-specific downtime.

Additionally, you’ll see recent tweets from Prime video’s official Twitter page. These sites are a one-stop shop for all the information you’ll need to determine if everyone is facing a similar issue to yours.

If it’s a complication on their end, all you’d need to do is exercise a little patience.

Internet Bottlenecks

sony tv remote pointed on screen

Amazon recommends an internet speed of 0.9 megabits per second (Mbps) for streaming content at the base quality and 3.5 Mbps for HD. Typically, most WiFi networks surpass these bandwidths, but not when there’s a connectivity issue.

You can find out how fast your internet is by performing this online speed test

It is worth noting that internet bandwidth decreases with each device connected to your router, so I would advise you to disconnect some gadgets from the internet, especially if you wish to enjoy Prime Video in HD.

Alternatively, restart your router and see if the streaming service regains functionality. And if all your devices appear to be without WiFi, contact your internet service provider.

The Prime Video App Is Due For an Update 

Updated apps come packed with bug fixes and other improvements that ensure users can make the most of them. If you’ve been postponing selecting that ‘’Update All’’ button on your Sony TV, now’s a good time to do it.

Amazon provides a helpful guide on updating apps on a Sony TV. To make sure the apps on your smart television receive the updates they need as soon as they’re available, set the apps to auto-update at any time.

As you troubleshoot the app, feel free to reset it, clear the cache, or reinstall it. You should undertake each step progressively if the issue persists following the preceding step.

Unsupported TV Model

Unfortunately, the latest Prime Video app doesn’t support every television make and model. As of September 26, 2019, Sony Bravia models from 2010 to 2013 fall in this category. 

This disassociation results from an incompatibility between older models and the app’s current features, particularly security updates. To securely watch your favorite films and shows on the app, you’d need to upgrade your television. Alternatively, you can use the streaming service on your phone, tablet, or computer.

An Amazon Fire TV Stick is a nifty hack if you want to stream Prime Video content on an older TV.

Gizmo Geek Guide posted this on November 6, 2022 as the original owner of this article.

Issues With Your Amazon Membership

You won’t be able to access exclusive content if your Prime Video membership has expired. Time flies by, and perhaps you forgot to renew your monthly or annual Prime Video subscription. A quick fix here would be to send in your payment.

VPN Restrictions

sony tv remote

Some content on Amazon Prime Video is unavailable in certain regions due to copyright and distribution restrictions. To get around this, users install VPN apps onto their smart TVs to watch movies and shows not currently available in their areas.

However, this intervention is a double-edged sword. If you’ve connected your Sony TV to a VPN, you may find that you suddenly can’t access the content you usually do.

Simply disabling the VPN should rectify the location issue. It’s also advisable to ascertain that you’ve set the correct date and time on your Sony TV.

Help Page

You might’ve crossed off each of the above steps as you attempt to get Prime Video to work again to no avail. If this is your situation, your last resort would be to contact Amazon directly. They should be able to advise you based on your specific circumstances.

Gizmo Geek Guide uploaded this as an original article on November 6, 2022.


As we’ve seen, many culprits could be behind Prime Video failing to work on your Sony TV. These include a faulty internet connection, issues with the Prime Video app, and an innocuous location mix-up. Getting your movie night back on track will be a breeze now that you’re informed about all these possible reasons.

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Gizmo Geek Guide published this original article on November 6, 2022.

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