While Samsung TV provides you with quite an immersive experience when viewing streaming services apps on it, it has a habit of developing bugs/glitches that can stop these services from functioning at their best. So if your Prime Video app is having trouble launching or leaves a blank screen, don’t worry as we have the right solutions for you.
Prime Video can stop working on your Samsung TV if the app’s cache has been corrupted or your subscription has expired. You can also check if your TV has run out of storage since that is usually responsible for initiating a lot of problems on Smart TVs. Having a slow internet connection can also impede the functionality of the app.
Fortunately, there is a fix for every problem listed above. So without further adieu, let’s dive into this article and take a look at all the possible solutions you can try to run Prime Video on your Samsung TV.
4 Causes Of Prime Video Not Working On Samsung TV
Before we head on to the solutions, let’s try to understand what can cause Prime Video to not work on your Samsung TV. Understanding the causes will help you diagnose the problem better and fix it properly.
|
Factors |
Reason |
|
Subscription |
An expired subscription on Prime Video |
|
Internet Connectivity |
Weak or no internet connection |
|
TV storage |
Samsung TV has run out of space to store app |
|
App Cache |
Cache may have become malicious |
Cause 1: Subscription Has Expired
If your Prime Video isn’t working on your Samsung TV, check to see if its subscription has expired. There’s a high chance that you forgot to pay the bill for it; hence, your account got locked. Once you renew your subscription, you can watch your favorite shows on it.
Cause 2: App Cache
Caching is used by apps to decrease data retrieval time. They’re created the first time you use the app, and subsequent apps like Prime Video use them repeatedly upon launch. However, the cache can become corrupted over time, affecting app functionality and causing problems where you might face trouble opening the app itself.
Cause 3: TV Storage
Your Samsung TV has limited storage, and downloading too many unnecessary apps may cause it to overfill. Prime Video may sometimes require additional data to be downloaded from the internet to run smoothly.
If there is no space to store the data, the app will become unresponsive. So a good idea would be to delete the apps you render useless to create up space and see if it solves the problem.
Cause 4: Internet Connection
Streaming services like Amazon Prime use quite some bandwidth to provide you with a smooth user experience. If you have a sloppy internet connection or your Samsung TV isn’t connected to the internet, you won’t be able to enjoy what Amazon Prime offers you.
It’s recommended to check if your TV has an active connection to the internet before you wander around exploring other options.
4 Fixes To Make Prime Video Work On Samsung TV
Now that you’ve taken a look at what might cause your Prime Video app to not function at its fullest, let’s head toward what you can do so you can resume binge-watching your favorite shows.
Fix 1: Renew Subscription
Before you run off to technical solutions to solve the issue of Prime Video not working on your Samsung TV, check if your current subscription has expired. You will need to renew your Prime Video membership to access the app features on your TV if the current one has expired.
How To Renew Prime Video Subscription On Desktop
Renewing your membership is a pretty easy task and will instantly solve the problem of Prime Video not working on Samsung TV (if an expired subscription was the issue). Here’s how you can do it:
Step 1: Go to Amazon on your preferred browser.
Step 2: Click on the top-right of your screen, hover over the account, and list option.
Step 3: Then go to your Prime Membership and select the Remind Me Before Renewing option at the top left.
Step 4: Choose the subscription plan and the payment method.
Step 5: Enter your card details and you’ll be sent an OTP on your phone.
Step 6: Type in the OTP, and you’ll have gotten yourself a brand-new subscription to the app.
Fix 2: Clear App Cache
A corrupted cache can be responsible for inducing app problems that hinder their functionality. While the app cache minimizes app loading times, it usually must be cleared after some time.
How To Clear App Cache
Clearing your app cache is quite a simple task and doesn’t require any technical knowledge. Just follow the steps mentioned below:
Step 1: Press the Home button on your remote control.
Step 2: Go to Settings → Device Care → Manage Storage.
Step 3: You’ll then see a list of applications. Find Prime Video.
Step 4: To clear the cache, you’ll have to select View Details and then press Clear Cache.
Step 5: Click on Close after the cache has been cleared.
Gizmo Geek Guide posted this on April 27, 2023 as the original owner of this article.
Fix 3: Check Your Internet Connection
The next step is to see if your Samsung TV is connected to the internet or not. Without an active internet connection, you won’t be able to run any streaming service app, let alone Prime Video.
How To Check If TV Is Connected To Internet
Ensure your internet is turned on or your ethernet cable is connected correctly to your TV. Then follow these steps:
Step 1: Press the Home button on your remote control.
Step 2: Go to Settings → Network → Network Status.
If you see a screen displaying “Your TV is connected to the internet,” you can rule out the faulty connection. Otherwise, you’ll need to go to your Network Settings and try connecting your internet to your TV.
Gizmo Geek Guide uploaded this as an original article on April 27, 2023.
Next, you need to test if your internet is working. To do that, open up any browser on your smartphone or computer and type anything. If the browser returns any result, you have an active internet connection that is up and running.
Fix 4: Clear Up Your TVs Memory
Whether it’s a smartphone or a Samsung Smart TV, we have a habit of downloading apps that we’ll never use again. While it doesn’t do much harm to your phone, it can be an impeding factor in how your TV works and may even disrupt the functionality of many apps on it, including Prime Video.
How To Delete Apps On Samsung TV
Deleting unnecessary apps from your Samsung TV will free up much-needed storage space and help apps function properly. Here’s how you can delete apps on your Samsung TV:
Step 1: Click on the Home button on your remote control.
Step 2: Go to Apps, and then click the Settings option on the top right corner.
Step 3: To remove an application, click on it and then click Delete. Click Delete again to confirm.
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Gizmo Geek Guide published this original article on April 27, 2023.