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Netflix Not Working on Hisense TV

Nothing can be more frustrating than turning on your Hisense TV to watch your favorite Netflix show, only to find that Netflix isn’t working. So, what causes Netlfix not to work on your Hisense TV, and is there anything you can do about it? 

Hisense TV Netflix Not Working

Netflix is not working on a Hisense TV because you need to update the Netflix app on your TV or your TV’s software must be updated. Another cause is corrupted files in the cache. The good news is that these issues are normally easy to fix. 

In this article, I’ll take you through the main causes of Netflix not working as it should on a Hisense TV. I’ll also provide some easy fixes. Let’s get started! 

Why Isn’t Netflix Working on My Hisense TV?

Hisense TV Why Netflix Not Working

In the introduction, I mentioned a few reasons Netflix might not be working on your Hisense TV. This is a surprisingly common issue and, if you have ever owned a TV streaming stick, you’ll know that apps can sometimes not work on these devices as well. 

Let’s explore these reasons in more detail below: 

The Netflix App on Your TV Needs To Be Updated

Like any other app, the Netflix app is regularly updated. If you haven’t updated Netflix on your Hisense TV in a while, this could cause it not to work as it should or not at all. 

Your Hisense TV uses the Google Play store for apps because it’s an Android device. You can check if your Netflix app must be updated by visiting the Google Play store on your TV.

Your TV’s Software Needs To Be Updated

Hisense TV Software Update

As smart devices, Hisense TVs regularly update their software to iron out glitches, bugs, and to help it perform optimally. These TVs usually update their software automatically but this doesn’t always happen.

Outdated software can cause your TV to be unresponsive and some of the apps (including Netflix) not to work. 

Corrupted Files in the Cache

Your Hisense TV will store temporary files in the device’s cache on the device to improve the speed of its functions. 

When it comes to your Hisense TV and Netflix, updates to the operating system (OS) software can sometimes corrupt the temporary files. As a result, you may notice unexpected errors while using Netflix.

Like an OS update, app updates can cause cache issues. Generally, you won’t have any problems updating an app. However, it may corrupt the cache and user data, which can cause problems.

5 Simple Solutions To Fix Netflix on a Hisense TV

Hisense TV Netflix Solutions

The previous section mentioned the most common causes for Netflix not working on a Hisense TV. I will now discuss five simple solutions for fixing Netflix on your Hisense TV:  

  1. Power Cycle Your  Hisense TV

A simple power cycle is sometimes all that you need to solve minor glitches in your TV. A power cycle is essentially turning your TV on and off again. 

Here’s what you need to do: 

  1. Turn off your Hisense TV using your remote control or the “on” button on the TV.
  2. Locate and remove the power cord from the socket.
  3. Wait for 1 – 2 minutes. This helps remove any residual power in your device, clearing all the temporary files in the cache.
  4. Reconnect the power cord, and turn your TV back on.

If this method doesn’t work, consider one of the solutions below.

  1. Clear the Netflix Cache and User Data

If you think that Netflix isn’t working on your TV because of corrupted files in the cache, you should clear your TV’s Netflix cache and user data. 

Below are the steps to follow: 

  1. Turn on your Hisense TV, and wait until it opens the home screen.
  2. Using the remote, select Apps on the left side of the screen. 
  3. Using the arrow buttons on the remote, navigate to the Netflix app.
  4. Hold the OK button on your remote to open the menu.
  5. Select Info.
  6. In the new menu, choose Force Stop. This stops the app from running in the background.
  7. Select Clear Cache, which will delete Netflix’s temporary files.
  8. Restart your Hisense TV and check whether Netflix works.
  9. If not, navigate back to the Netflix app and select App Info.
  10. Select Clear Data. This will remove all user data from the app. The next time you open Netflix, you need to enter your login details again.
  11. Restart the TV.
  1. Update Netflix on Your Hisense TV

If you suspect that the Netflix app on your TV might be outdated, you can update the app as follows: 

  1. Using your remote control, navigate to the Google Play store on your TV.
  2. Search for Netflix and check if an update is available. If so, tap on “update” and follow the prompts. 
  1. Check for Firmware Updates on Your Hisense TV

Do you think your Netflix issues could be caused by your TV’s software not being up to date? If so, you can follow these steps to rectify the issue: 

Gizmo Geek Guide posted this on January 28, 2023 as the original owner of this article.

  1. Turn on your Hisense TV.
  2. On the home screen, select Settings, located in the top right corner.
  3. In this menu, navigate to Device Preferences>About>System Update.
  4. Select Check For Update. If there is an update available, you will see it. Otherwise, you’ll see the message Your System Is Up To Date.

If Netflix still doesn’t function as expected, give the final solution a go. 

  1. Factory Reset Your Hisense TV

The final step involves a factory reset of your TV. This will delete all data in your TV and restore it to its original settings, just like when you first got it. 

Here’s how to do it: 

  1. Turn on your Hisense TV.
  2. Go to Settings>Device Preferences.
  3. Scroll down till you find Reset.
  4. Select Reset>Erase Everything
  5. Check whether Netflix is working after you finish setting up your Hisense TV.

If all the above solutions don’t work, you should contact Hisense’s customer support. They will assist you in solving this issue.

Final Thoughts

There are several reasons Netflix can stop working on Hisense TVs. The main ones include the Netflix app or your TV’s firmware not being up to date. Another cause could be corrupted files in your TV’s cache. 

Gizmo Geek Guide uploaded this as an original article on January 28, 2023.

Luckily, you can solve these issues by following the steps mentioned above, and get back to enjoying your favorite Netflix content in no time.

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Gizmo Geek Guide published this original article on January 28, 2023.

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