Smart TVs like LG’s can run a variety of applications, allowing you to stream your favorite shows online. However, it all goes down the drain when your TV refuses to connect to the WiFi network. Many LG users have reported similar issues, so what really causes this, and what can you do to connect your TV to your home’s WiFi? Let’s find out!
Your LG TV might not be connecting to the WiFi if it has outdated software, the Quickstart Setting is enabled, you’re connecting to a different DNS, or your internet router isn’t working. To fix the problem, you can try changing the DNS address, restarting your router and TV, or updating the TV’s firmware to the latest version available.
If you are someone who doesn’t know any TV technicalities, then no need to worry. We’ll be starting with the simplest solutions and moving up to step-by-step guides to carry out more complex fixes. However, before any of that, we need to diagnose why the problem is happening in the first place.
Reasons For Your LG TV Not Connecting To The WiFi
Your LG TV may not connect to the WiFi due to numerous issues. Before heading over to fix them, here is a list identifying the most common causes so you can implement the relevant fix:
Reason 1: Wrong Date and Time
The date and time settings of your TV can actually play a significant role in whether it connects to the WiFi or not. If the date and time are considerably off, the certificates used in your system, which are required to establish an internet connection, will appear as expired.
This will lead to your network not working on the LG TV, preventing it from connecting to the WiFi. You need to ensure that the date and time on your device are set to the actual date and time of your current, physical region.
Reason 2: DNS Settings
The Domain Name Service is an authority that returns the IP address of different pages you may try to access over the internet. It is possible that your DNS IP is not reachable due to a problem with the connection. For this, you will have to check whether other devices in your home are able to access the internet.
Reason 3: Quick Start Is Enabled
Many LG users have reported that when enabled, the Quick Start option conflicts with the TV’s software and doesn’t allow it to power on correctly, resulting in the TV not being able to connect to the internet. You’ll need to make sure that this setting is disabled before proceeding with other fixes.
Reason 4: Damaged Wires
The wires that lead up to your WiFi router can also be damaged, resulting in your TV being unable to connect with your home’s WiFi. You can diagnose the issue by testing out your home’s WiFi on another device, say a phone, to make sure the WiFi is stable and working. If it isn’t, you may need to contact your local ISP (Internet Service Provided) for further help.
Reason 5: Outdated Software
Outdated software is often the crux of such issues with the LG TV. Older software tends to have bugs that conflict with newer applications and can often prevent your TV from connecting to your WiFi network.
Updating your TV’s firmware to the latest version may not only resolve the network problem but also fix a ton of underlying bugs which might be bothering you.
Fixes To Get Your LG TV Connected To The WiFi
If you’ve diagnosed why the issue is happening, you can jump to the relevant solution and try it out. If you still don’t have any idea why your TV isn’t able to connect to the WiFi, you can start off with the solutions one by one to find out what works for you:
Solution 1: Perform A Soft Reset
Restarting your TV doesn’t look like it’s going to get much work done, however, it can often yield incredible results. A restart allows your TV to try re-connecting to the internet from scratch, bypassing any bugs or issues it may have faced during its previous attempt.
If you’re wondering, here’s the proper way to reset your LG TV:
Step 1: Unplug your TV and wait for about 30 seconds before starting the next step.
Step 2: Press the power button on your TV to force it to use any power still left in the TV. Keep in mind that pressing the power button on the remote will have no effect.
Step 3: Wait for about five to ten minutes before turning the TV back on, and then look to see if the issue has been fixed.
Solution 2: Update the Software
As mentioned before, using older, outdated software on your LG TV can cause a number of issues, including the WiFi connectivity problem. Therefore, you’ll need to make sure that your TV’s firmware is up-to-date and also enable automatic updates so you don’t have to go through the hassle again. Here’s how:
Step 1: Press the Home button on your remote and go into the General menu.
Step 2: Scroll down to About This TV → Check For Updates and click to see if there’s any latest update to be downloaded.
If there is, download and install the latest firmware and restart your TV to check out if the problem has been fixed. On the About This TV page, you can also enable the Automatic Updates option so the latest software is automatically installed on your TV as soon as it’s released.
Solution 3: Change the Date and Time
The next solution you can try is ensuring that the date and time on your TV are accurate and match the actual local time. This is not only an issue on TV; many claim it to cause internet connectivity problems with their desktops and laptops as well.
To change the date and time on your TV, here’s what you need to do:
Step 1: Open your TV and go into Settings → General → Date and Time.
Step 2: Disable the option to set the date and time automatically. Then, manually sync the date and time with your location.
Once you have set the date and time correctly, check to see if the issue has been fixed or not. In the case of the latter, move on to the next fix.
Solution 4: Disable Quick Start
As mentioned before, the Quick Start settings can cause connectivity issues in many LG TV models. Since it won’t really have much of an impact on your TV’s performance, it’s just a good measure to turn it off. Here’s how you can do that:
Step 1: Go into Settings → All settings → General → Quick Start.
Step 2: Turn off Quick Start and unplug your TV for 30 seconds.
Step 3: Power your TV back on and check if the connectivity issues have been solved.
Solution 5: Check the Router
It is possible that the TV isn’t really the reason why the WiFi isn’t connecting, rather there’s a fault at the WiFi router’s end. To confirm, look if you have an internet connection working on other devices. If not, try restarting your router and then check if the issue has been fixed.
If the issue persists, and there is no connection on any of your devices, contact your ISP for assistance. The WiFi might be down from the backend due to some maintenance and regular repairs. If so, there is not much you can do except wait for the maintenance to be done and then try reconnecting to the network.
Solution 6: Use An Ethernet Cable
If your WiFi device is too far from your TV, it may be possible that your TV isn’t able to pick up any signals. To solve this, you can either shift the WiFi nearer or use an ethernet cable to directly hook up your router and TV. In case you already have an ethernet cable connected between your TV and router, look for any signs of damage on the ethernet which may be causing it to lose the network signals on its way to the TV.
The safest option, however, is to just replace the ethernet cable completely to ensure that your TV receives a stable and steady internet connection.
Solution 7: Factory Reset
If nothing has worked yet, you can make one last attempt and reset your TV completely. This will remove any customized settings which may have been messing up with your TV’s configuration. A factory reset also helps remove any viruses or bugs that may be conflicting with the WiFi connectivity. Here’s how you can restore your TV’s settings back to default:
Step 1: Go into Home → Settings → General Menu
Gizmo Geek Guide posted this on May 10, 2023 as the original owner of this article.
Step 2: Navigate your way to the “Reset to initial settings” option and select it. Follow the on-screen prompts to restore your TV’s original settings. Once the process is completed, your TV will be restarted and you can check if the WiFi problem still persists or not.
Solution 8: Change Your DNS Address
If all attempts to connect to the internet have failed, it may be possible that the issue lies with your DNS server. Oftentimes, your DNS server is not able to access websites due to region issues or just due to a server in the region not responding. Follow these steps to change your DNS server address:
Step 1: Go to settings → All Settings → Network → Wired Connections
Step 2: Choose the item with the status Connected to the Internet and you will be able to view your current DNS server settings. Click on Edit to change the settings.
Step 3: Uncheck the Set Automatically box and select the DNS server field. Here, set your DNS server address to 8.8.8.8 and click save.
Gizmo Geek Guide uploaded this as an original article on May 10, 2023.
Solution 9: LG Support
If none of the fixes have restored a WiFi connection on your TV, the last thing you can do is contact LG Support to help you out. Once they have had you try some fixes over the phone, they will send in a certified technician to take a look at your issue and solve the problem at hand.
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Gizmo Geek Guide published this original article on May 10, 2023.