Imagine trying to relax after a long day of work by watching TV, but you find out that the app you want to use has disappeared! Now, you don’t want to spend your Friday nights consumed by trying to fix the pesky error. Hence, you wonder if there is a way to eliminate this problem easily so you can relax. Well, you’re in luck!
A Samsung TV with disappeared apps usually results from running outdated operating software, having a poor internet connection, or a glitch in the app. Fortunately, there are a lot of easy methods to fix the issue, such as resetting the Smart Hub app on your TV, updating the firmware, and unplugging the TV.
Unfortunately, fixing a Samsung TV with little or no experience beforehand can be challenging. However, you don’t need to worry, as this article thoroughly guides you on why the apps disappeared and what you can do to bring them back.
3 Causes Of A Samsung TV With Disappeared Apps
The cause behind disappearing apps on a Samsung TV can be tricky to identify, as the TV doesn’t display any errors or messages that explain the real problem. However, below we’ve highlighted the major reasons behind this error so you can first get to the root of the problem and then solve it with the correct remedy.
Cause 1: Outdated Software
If you’re having trouble finding downloaded apps, you may be experiencing an out-of-date operating system. This is because some apps are not compatible with old software, causing them to not even appear on the screen.
Here’s how to determine whether your TV needs a software update:
Step 1: Use the TV remote to access the settings.
Step 2: Click on Support.
Step 3: Go to Software Update. If you see ‘Update Now’, you need to upgrade your software, which might be the reason behind your disappearing apps.
Cause 2: Poor Internet Connection
Yes, you read that right. Even though you have downloaded the app on your Samsung TV, it might not be visible to you due to poor internet connectivity. This is because a Smart TV, including Samsung’s, tends to hang or freeze when it cannot catch good internet signals, causing your apps to glitch and disappear.
However, before you contact your internet provider, it is better to test your internet’s speed first to save yourself from any embarrassment. If the speed is lower than 15 Mbps, your internet is slow, probably causing your apps to disappear.
Cause 3: Glitch In App
Another leading reason for disappearing apps could be a glitch in that app. It could also happen due to a malfunction in the app’s processing. If this is the cause, consider turning off your TV for a few hours and then check the app to see if the developers have fixed the bug.
Summary Of Causes
If you skimmed through the causes, here is a summary of all the reasons behind disappearing apps on a Samsung TV:
|
Cause |
How To Identify? |
|
Outdated software |
Go to Settings, Support, and then Software Update |
|
Weak Internet Connection |
Speed test your internet |
|
Bug in app causing glitch |
Check Twitter for updates |
3 Solutions For Fixing Disappearing Apps In Samsung TV
Now that you have looked at the leading causes of disappearing apps, it is time to focus on the solutions so you can fix your TV and save yourself from the hassle of calling a professional. The following solutions will assist you in repairing your TV easily without any mistakes:
Solution 1: Reset The Smart Hub
Smart Hub is a pre-installed app on your Samsung TV that enables you to install and use apps. A bug in the smart hub is the most common reason for disappearing apps on TV as it can cause the apps to malfunction.
To fix this issue you need to reset the Smart Hub. You can do so by following some simple steps laid out below:
Step 1: Using your remote, press the “Menu” key and select “Smart Hub.” If you cannot find the Smart Hub option, click on “Self Diagnosis,” and you’ll find the reset option there.
Step 2: Select “Smart Hub Reset” and click on reset.
Step 3: Enter the TV’s pin and wait for the smart hub to restart. If you have never set a pin on your TV then type ‘0000.’
When you do this, your programs will return to their default condition.
Solution 2: Update Your TV’s Firmware
The firmware controls everything on your TV, including the display and the apps. An old firmware will cause miscommunication between your TV’s software and the apps which can cause the applications to disappear. Therefore, to solve the mystery of the apps vanishing, you need to update your TV’s firmware.
Gizmo Geek Guide posted this on April 14, 2023 as the original owner of this article.
Updating the firmware is simple. However, you still need to follow the correct method listed below:
Step 1: Click on your remote’s ‘Home/Start’ icon.
Step 2: Select the ‘Settings’ button, then ‘All Settings.’
Step 3: Choose “General,” then “About This TV,” followed by “Check For Updates.”
Step 4: You’ll see the “Update” option if your TV’s firmware needs to be upgraded. Click on it to recover your streaming applications.
An important thing to remember is not to turn off the TV while the update is in process, or else you will have to carry out the entire procedure from scratch.
Solution 3: Soft Reset Your TV
Soft resetting your TV is the easiest method to fix the problem of disappearing apps. Doing this will reset all the apps on your TV, returning them to their default condition and eliminating all the bugs in the apps or your TV.
To do a soft reset on your TV using the remote, use the procedure below.
Step 1: Switch off your TV and unplug its wire from the socket.
Step 2: Press the power button of your remote for 30 seconds.
Step 3: Wait for 30 seconds, and then re-plug the TV.
Step 4: Turn on your TV and search for the disappeared apps.
However, if you do not want to reset your TV by using your remote, employ the following method:
Step 1: Detach your TV’s wire from the power socket to turn it off.
Step 2: Wait for 30 seconds.
Gizmo Geek Guide uploaded this as an original article on April 14, 2023.
Step 3: Re-plug your TV and look for the vanished apps.
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Gizmo Geek Guide published this original article on April 14, 2023.