Most people have experienced an app not working on their laptop, and a Hisense TV is not very different. If you plan to watch a show on HBO Max, but the app isn’t working, several things might be wrong. Most of the time, the fix is easy and you can watch any show quickly.
HBO Max might not be working on a Hisense TV for various reasons. The most common reason the app does not work is that the TV or Internet needs a reset. Another cause is the HBO Max app requires an update. Lastly, you should check to make sure you paid the bill!
Few things are as frustrating as sitting down to watch a movie, and the HBO Max streaming service does not work. Keep reading to see the common reasons the app is lagging or not loading and the fixes that usually work to restore your HBO Max service. You might have to try more than one fix, but the resolution is often an easy fix.
Reasons HBO Max Is Not Working on a Hisense TV
Before you get annoyed and frustrated with the HBO Max app not working, some common reasons might occur. Whether you were watching a show and it crashed or the app won’t load properly, you can often fix the problem rapidly.
You Might Have Forgotten To Pay the Bill
In the busyness of life, it is not uncommon to forget to pay a bill or two. This could be the problem unless you have the HBO Max subscription on autopay. Log in to the app to see if nonpayment is the reason for the issue. Once you pay the bill, the app should be up and working again so you can watch any movie or show.
The Internet Connection Is Slow or Broken
HBO Max will play any movie or show at the highest quality on your device. If the internet connection runs slowly, you might notice repeated buffering, lagging in the sound, or gaps in the motion. Internet speeds can vary at different times of the day depending on usage in specific areas. You could have more success watching HBO Max late at night than in the early evening.
The TV Needs a Reset
The Hisense TV holds data in the memory like a laptop and smartphone. Over time, too much data can run in the background, slowing your TV delivery. When you notice that HBO Max shows are slow to load (especially when other apps behave the same way), this can signal that the TV memory is full.
Fixes for HBO Max on Your Hisense TV
Most problems with HBO Max are fixable with a few tries. If one method doesn’t work, try the next one. Often, the problem is simple, like clearing the TV memory, and you will be back to watching a new HBO Max show in no time. Here are some solutions to why HBO Max is not working on your Hisense TV.
1. The Internet Connection Needs a Reset
For various reasons, the internet connection can lag or lose service. The first fix to try is resetting the internet router and modem. When reset, these devices usually return to their original service, allowing your HBO Max to work correctly again. Here is how to reset the internet connection.
- Locate the router and modem in your home.
- Disconnect the router and modem from the power source.
- Wait for one to two minutes.
- Reconnect the router and modem to the power source.
- Look for the indicator lights that the router and modem are online again.
- Try HBO Max on your Hisense TV.
Something else to consider is that too many people are on the internet in your home. See if there are devices that you can turn off to increase the internet speed.
2. The Hisense TV Needs a Reset
As noted above, your Hisense TV stores data when you search for shows and movies. Clearing the memory of your TV is like clearing the stored data from any other digital device. Removing the extra information can allow the TV to work well again without bogging down from the data running in the background. Here is how to reset your Hisense TV.
- Reset the Hisense TV by unplugging the power cord from the electrical outlet.
- Wait one minute.
- Plug the power cord back into the outlet.
- Turn on the TV and access HBO Max.
3. The HBO Max App Won’t Load at All
The most logical reason the HBO Max app will not load is that the streaming service is down. You can check to see if there are technical issues on HBO’s end by visiting the website, Downdetector.com. This site monitors multiple streaming services to alert you of any streaming issues.
4. The HBO Max App Needs an Update
Sites update their apps to fix recurring bugs and problems, causing a less desirable viewing experience. Most of the time, the HBO Max app will update automatically, but it never hurts to check for updates. This can sometimes be the problem with the app not working correctly. Here is how to update the HBO Max app.
- Locate the Home Screen.
- Press the red button on your TV remote.
- To uninstall the HBO Max app, press enter or OK on the remote.
- Locate the App Store on the TV.
- Choose the HBO Max app.
- Reinstall the HBO Max app on the Hisense TV.
Final Thoughts
Whether HBO Max is not working due to internet issues or the streaming platform is down temporarily, the frustration with not being able to watch a show or movie is real. Most of the time, you can fix the problem with a relatively simple tweak to the internet or Hisense TV.
Gizmo Geek Guide uploaded this as an original article on January 24, 2023.
If none of the fixes work, you could need help from technical support for your TV or router and modem.
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Gizmo Geek Guide published this original article on January 24, 2023.