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Disney Plus Not Working On Vizio TV

In 2019, hundreds of VIZIO customers complained that Disney+ wasn’t working on their Smart TVs. VIZIO acknowledged the issue and eventually updated their devices to support the application. Today, you no longer need awkward workarounds to stream Disney+ on a VIZIO, but, as with any device, there may still be the occasional error launching, running, or using the streaming service.

vizio tv disney plus

Disney Plus may not work on a VIZIO TV due to an incompatible device, poor internal memory, out-of-date software, connectivity issues, or server outages. Fixes include switching to a compatible TV or device, power cycling the TV, updating the software, or checking online for a Disney+ server outage.

Dealing with the inconvenience of errors and connectivity issues when attempting to launch Disney+ on a VIZIO TV is frustrating, but fortunately, there are many potential solutions to these problems. Read on to learn more and to get your Disney+ app working on your VIZIO TV.

Why Disney Plus Isn’t Working on a VIZIO TV

vizio tv disney plus home

Streaming Disney+ from your VIZIO allows you to enjoy your favorite shows from the comfort of your home. Occasionally, you may run into a problem that prevents you from getting the application to work on your television. Fortunately, resolving Disney+ problems associated with VIZIO TVs doesn’t require extensive technical knowledge.

Let’s take a look at some of the reasons why Disney+ might not work on a VIZIO TV.

Your VIZIO TV Isn’t Compatible with Disney+

To launch Disney+ directly from your television, you’ll need a compatible TV. Disney+ currently supports VIZIO SmartTV models from 2016 and later.

If you have a VIZIO TV from years prior to 2016, you cannot download Disney+ using the TV, as it doesn’t have built-in apps. However, you can purchase another compatible device (i.e., gaming console, streaming box, adapter, etc.) to connect to your VIZIO and then download Disney+ to that device to stream the service on your TV.

Your VIZIO TVs Memory is Affecting the Disney+ App

Newer TVs have built-in memory, just like a computer. This cache collects data to make processes faster. For example, it can store title art for movies so they load more quickly when you launch the Disney+ app.

If you’re experiencing any of the following issues when using the Disney+ app, it could be due to a full cache on your VIZIO TV:

  • App keeps freezing
  • App constantly crashes
  • Titles keep buffering
  • Titles are loading very slowly

By giving the VIZIO TV a quick refresh through a simple reboot or power cycle, you can usually get things functioning normally again. A power cycle drains all hardware of power before turning everything on again. This clears the cache and refreshes the internal memory, essentially getting the VIZIO TV to perform as though it’s new again.

Your VIZIO TV Needs an Update

vizio tv disney plus logo

Modern TVs are computers, and they need the occasional software update to maintain optimal performance. If you aren’t running the latest firmware on your device, you could experience a lot of issues with the Disney+ app, including problems launching the app or loading and playing movies and shows.

Keeping your VIZIO TV up to date with the latest software ensures that the Disney+ app stays compatible with your television.

In addition to updating your television, you should also keep your Disney+ app updated as well for the best user experience.

Your VIZIO TV has Connectivity Issues

If your VIZIO is experiencing issues with the Internet, you won’t be able to access any titles or log into your Disney+ account. Disney+, as well as all other streaming apps, relies on a network connection to bring you the latest content. In addition to being unable to access content, you won’t be able to access account information or payment details.

Disney Plus is Experiencing a Service-Wide Outage

Streaming services utilize servers to provide service to users around the world. Every now and then, servers experience outages that affect a large number of customers; sometimes, it’s even device-specific.

When a company experiences a server outage, it usually leads to a large influx of customers reaching out to support for answers. As a result, the company typically issues a statement letting consumers know that it’s a known issue and not an isolated incident. They’ll provide an explanation and an expected time frame for a fix.

Unfortunately, there’s not much you can do in these situations except wait for the company to remedy the situation.

5 Solutions for Disney Plus Not Working on a VIZIO TV

vizio tv remote

1. Use a Device Compatible with Disney Plus

VIZIO Smart TV models from the year 2016 or later can download and run Disney+ directly from the television. Just turn on the TV and locate the application in the App Row on the home screen.

If you do not see the App Row or do not have apps built-in to your VIZIO TV, you’ll have to access the Disney+ app using a different compatible device.

Compatible devices that you can connect to your VIZIO to stream Disney+ include:

You can also use your phone or computer to launch the app and cast it to your television using a casting device, such as Chromecast.

2. Power Cycle the VIZIO

When Disney+ isn’t working on your VIZIO, sometimes all it takes is a quick power cycle to get the app working again.

You can complete a soft power cycle of a VIZIO using these instructions:

  1. Push the Menu button on the VIZIO remote control.
  2. Press System.
  3. Choose Reset & Admin.
  4. Select Soft Power Cycle.

The TV will complete the power cycle for you. Once it completes, try to launch the Disney+ app again. If it doesn’t work, you should try a hard power cycle.

Here’s how to complete a hard power cycle on a VIZIO TV:

  1. Turn off the VIZIO using the On/Off button on the TV or remote.
  2. Unplug the TV’s power cord from the wall.
  3. Leave everything off for 60 seconds (use a timer or clock for accuracy).
  4. Press and hold the On/Off button on the VIZIO TV for 30 seconds.
  5. Plug the VIZIO TV back into the wall outlet.
  6. Turn the television back on.

A hard cycle clears the TV’s cache, which can cause issues with apps. Once the television finishes its hard cycle, try to launch the Disney+ app again and see if the problem persists.

3. Update Your VIZIO TV

A VIZIO TV that is regularly connected to the Internet should install all updates on its own. However, if you’re ever in the middle of using your television and decide to delay an update for a later time, you may forget about it. So, to see if your VIZIO needs an update, follow these steps:

  1. Push the Menu button on your VIZIO remote.
  2. Choose System.
  3. Select Check for Updates.
  4. Wait for the VIZIO TV to finish searching for updates.

If there is a valid update available, the VIZIO will prompt you to install it.

After you’ve installed any required updates, check for updates for the Disney+ application. If the application is out of date, it may not operate properly on your VIZIO. To figure out how to update your Disney+ app, you’ll have to check the instructions for the specific device you’re using to run the app.

Gizmo Geek Guide posted this on January 13, 2023 as the original owner of this article.

4. Check Your Network Connection

Perhaps the most common problem associated with Disney+ issues on a VIZIO TV is Internet connectivity issues. This can cause a multitude of problems, including issues with running the app, buffering videos, slow loading, not loading, or inability to play videos.

The first step is to see if the VIZIO is connected to your wireless network. Here’s how:

  1. Press the Menu button on your VIZIO remote.
  2. Select Network.
  3. Choose Network Test (it may be listed as Test Connection).

Let the VIZIO run a network and download speed test. If you’re not getting a download speed, you’ll have to figure out what’s impeding Internet access. Here are a few things to try:

  • Double-check your WiFi password. If you’ve entered the wrong password to your WiFi network, it will prevent you from accessing the Internet. Make sure that the password hasn’t been recently changed.
  • See if another device connects (i.e., phone, tablet, laptop, etc.). If you can’t get another device to connect to the network, it could be an issue with your Internet Service Provider. Reach out to them for troubleshooting.
  • Power cycle your router. You can refresh your router by completing a power cycle. Unplug the router from the wall for 30 seconds, remove the batteries (if necessary), and press the power button for 10 seconds. Plug everything back in.

After trying the above fixes, attempt to reestablish the connection to the network. Here’s how:

  1. Press the Menu button.
  2. Click Network
  3. Select your WiFi network.
  4. Enter the password (case sensitive)
  5. Allow it to connect.

If you’re still having trouble, reach out to your Internet Service Provider.

Gizmo Geek Guide uploaded this as an original article on January 13, 2023.

5. Determine if There’s a Service-Wide Outage

To determine if the problem with Disney+ is an isolated issue or a larger problem, you can check for issues on websites such as Down Detector, or by visiting the official website to see if the company has released a status update. Social media — Twitter, in particular, is another great place to check for service outages.

If you determine that the problem is an outage associated with the company, there’s nothing you can do except for remain patient until the issue is resolved.

Final Thoughts

VIZIO creates affordable, high-quality televisions for regular families to enjoy household entertainment, including through streaming services like Disney+. Occasionally, users may experience technical issues when trying to run the streaming app, but fixes are relatively simple.
If you’re still experiencing issues after trying these fixes, reach out to VIZIO support. If you suspect that the problem lies with the Disney+ app, contact Disney+’s Help Center for additional troubleshooting advice.

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Gizmo Geek Guide published this original article on January 13, 2023.

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