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Disney Plus Not Working On Samsung TV

Nothing feels better than coming home from work, ordering in, and firing a Disney Plus original show or movie while you doze off. However, what’s the course of action if your Disney Plus application refuses to work on your Samsung TV? Well, this can happen for several reasons and can be fixed easily.

Streaming app home screen on TV

Your Samsung TV won’t be able to run the Disney Plus app if you have an unstable internet connection, your TV has corrupted cache files, or if the app is out of date. These issues can easily be fixed by power-cycling your TV and updating the Disney Plus application or your Samsung TV’s software.

Of course, being interrupted while watching your favorite Marvel movie or Disney show on your TV can be a buzzkill. However, you don’t have to worry, as we have compiled a list of what might be causing the app to malfunction and what you can do to solve the issue.

Why Is Disney Plus Malfunctioning On Your TV?

Streaming movie on TV

The Disney Plus application not working correctly on your Samsung TV could result from a slow internet connection, an outdated version of the TV’s firmware, the need for reinstalling or updating the app, or an overloaded cache.

Reason 1: Unstable Internet Connection

The Disney Plus application requires a fast internet connection to stream any content on your Samsung TV. Without a stable network connection, you can expect the Disney Plus application to run into buffering issues and not work correctly on your Samsung TV.

If you are looking to stream content off of Disney Plus in high definition, it is recommended that you have a stable internet connection of 5Mbps.

Reason 2: Overloaded Cache

When you use an app on your TV, files, and information about the application are stored in the cache of the app. The more you use an app installed on your TV, the larger the amount of data being stored in the cache. Sometimes, these cache files can be corrupted, causing the app to malfunction.

Reason 3: Compatibility Issue

In some cases, the Disney Plus app might not run properly on your Samsung TV due to a compatibility issue, as not all TVs can run the latest apps.

If you own a Samsung TV with HD video support released before 2017, you won’t be able to run the Disney Plus application as it is not compatible with the TV’s firmware.

Reason 4: Outdated Firmware

If your Samsung smart TV software is not up-to-date, chances are that it will run into many issues. Running the Disney Plus application on an outdated version of the TV’s firmware will cause the app to crash, making streaming content difficult.

6 Easy Fixes To Disney Plus Not Working Properly On Samsung TV

Watching streamed movie on TV

Now that I have briefly explained what can cause the Disney Plus application to stop working on your Samsung TV, let us discuss what can be done to fix these problems. I have compiled a list of six easy solutions to this issue, from simply power-cycling your Samsung TV to updating or resetting your TV’s firmware.

Fix 1: Power Cycle Your TV

Starting pretty simple; all you have to do in this step is restart your TV. Restarting your TV helps remove any corrupt cache files causing the Disney Plus application to crash. It also helps fix unresponsive apps and lets your TV take a breather and start again.

How To Restart Your TV?

Power cycling your TV is an easy task, but sticking by the rules can never go wrong. Here is how you can do it:

Step 1: Hold the power button on your Samsung TV remote for 5 seconds to turn it off.

Step 2: After your TV turns off, unplug it from its power source.

Step 3: Keep the TV unplugged for at least 60 seconds.

Step 4: After that, plug your TV into its outlet and turn it on using your remote.

Fix 2: Check Your Internet Connection

White Internet router

If your internet connection is slow and unstable, streaming content from the Disney Plus app on your Samsung TV will be disruptive. Ideally, the first thing you should do is restart your router and see if it resolves the issue. Simply shut off your router, unplug all the wires and then plug them back in after 30 seconds.

How To Ensure Samsung TV Is Connected To The Internet?

After restarting your router, check if your Samsung TV is connected to the internet. Here’s how:

Step 1: Click the Menu Button on your Samsung TV remote.

Step 2: Select Network → Network Status

Step 3: Check if the internet is connected to your TV. You can view the IP settings and reconnect if the internet is not connected to the TV.

Fix 3: Reinstall The App

Reinstalling the app is also a simple way to fix the issue of it not working correctly on your TV. Usually, the app files stored in the cache of your TV become corrupted, so it is essential to clear out the cache to ensure the proper working of the application. Reinstalling the app will not only clear the cache but also ensure that the latest version of the app is being installed.

How To Reinstall The Disney Plus App On Samsung TV?

Follow the steps given below to reinstall any app on your Samsung TV:

Step 1: Press the Home button on your TV remote.

Step 2: Navigate to Settings.

Step 3: Press the App icon and find the Disney Plus app.

Step 4: Click on Delete to uninstall the app.

Step 5: Return to the Home Screen and select the Search option.

Step 6: Search and select Disney Plus to install it.

Fix 3: Update Your TV

If reinstalling the app made no difference, maybe the software of your Samsung TV is not up-to-date. If you try to use the Disney Plus application on an outdated version of your TV’s firmware, the app will be difficult to run.

How To Update Your Samsung Smart TV?

All you have to do in this step is check and install any Samsung TV OS updates available. Here’s how:

Gizmo Geek Guide posted this on April 28, 2023 as the original owner of this article.

Step 1: Press the Home button on your TV remote.

Step 2: Select Settings → Support

Step 3: Now, click on the Software Update option and install any update that is available.

Fix 4: Factory Reset Your TV

You can always factory reset your Samsung TV if everything else is futile. Factory resetting your TV will erase all of your TV’s data, remove any corrupt files, and restore the TV’s settings to their factory default. This will clear any bugs, glitches, and malfunctioning and unresponsive apps.

How To Factory Reset Your Samsung TV?

Follow the steps below to factory reset your TV:

Gizmo Geek Guide uploaded this as an original article on April 28, 2023.

Step 1: Click on the Home button.

Step 2: Click on Settings → General.

Step 3: Click on the Reset option, and it will ask for your PIN.


Step 4: Enter the PIN (0000 is the default if you have not set any PIN by yourself).

Step 5: Click on the OK button to reset your Samsung TV.

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Gizmo Geek Guide published this original article on April 28, 2023.

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